Concierge & Planner

An exclusively connected concierge experience, including location based scheduling and a user friendly member service management ecosphere.

Dinesh Jude Daewar – Lead Experience Strategist & Designer, Commissioned by Rhythm


A project proposed to create an experience that would allow users to use an app in a popular chain of member's only VIP night clubs, and connected restaurants, to order itemized services within their locations. Extended this simple concept into a user friendly concierge based planner to add that special fun factor. Additionally visualized potential processes to connect with restaurant software and internal staff tools.

  • Key Contributions & Implementations
  • User friendly digital concierge
  • Location based messaging & service offerings
  • Processes for planning & scheduling services
  • Attendant Buzzer
  • Notification types
  • Shopping menu of services & upgrading options
  • Managing member club account
  • Processes & deliverables
  • User research & analysis
  • Product experience expansion concepts & strategies
  • Ideation for concept expansion & client interaction
  • Road-mapping feature list
  • Information architecture & initial copy for storytelling
  • UX design via wireframes & storyboarded scenarios
  • Interaction design via motion-based prototype
  • Defining functional specs for development hand-off